Welcome to Zeply! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Zeply ("we," "us," or "our") collects, uses, shares, and protects your information when you use our app and services.

We may collect the following types of information when you use Zeply:

• Personal Information: This includes your name, email address, phone number, and delivery address when you create an account or place an order.
• Payment Information: When you make a purchase, we collect payment details, such as your credit/debit card number or other payment method information.
• Location Data: With your consent, we may collect your location data to provide accurate delivery services.
• Usage Data: This includes information about how you interact with our app, such as pages visited, features used, and order history.
• Device Information: We collect information about the device you use to access our services, such as your IP address, operating system, and browser type.

We use your information to:

• Process and deliver your orders efficiently.
• Communicate with you about your orders, promotions, or updates.
• Improve our services and customer experience.
• Detect and prevent fraudulent activity.
• Comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: We may share your information with third-party service providers to help us deliver services such as payment processing, customer support, or analytics.
• Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users or others.

We take the security of your data seriously and use industry-standard security measures to protect it. However, no system is completely secure, and we cannot guarantee the security of your data. Please take precautions to protect your account credentials.

Zeply uses cookies and similar tracking technologies to enhance your experience. Cookies help us track your preferences, improve site performance, and deliver personalized content. You can control the use of cookies through your browser settings.

You have the right to:

• Access or Update Your Information: You can review and edit your account information at any time through the app.
• Delete Your Account: You may request to delete your account and personal data. Please note that some information may be retained for legal or operational reasons.
• Opt-Out of Communications: You can opt out of promotional emails and notifications at any time by adjusting your settings in the app or following the unsubscribe instructions in the emails.

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before engaging with them.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect on the date indicated. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or your data, please contact us at support@zeply.in.

Governing Law: This policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the Courts of New Delhi, India.

The Zeply Delivery Partner App requires the following permissions to function properly:

1. Location:
   • Approximate location (network-based)
   • Precise location (GPS and network-based)
2. Phone:
   • Read phone status and identity
3. Photos / Media / Files:
   • Read and modify contents of your USB storage
4. Camera:
   • Take pictures and videos
5. Wi-Fi Connection:
   • View Wi-Fi connections
   • Wi-Fi connection information
6. Device Information:
   • Device ID & call information
   • Read phone status and identity
7. Other Permissions:
   • Download files without notification
   • Update component usage statistics
   • Receive data from the internet
   • View network connections
   • Pair with Bluetooth devices
   • Full network access
   • Draw over other apps
   • Control vibration
   • Prevent device from sleeping
   • Read Google service configuration

At Zeply Parcel, a brand owned and operated by Wisdom Tree Ventures Private Limited ("Zeply Parcel", "Zeply", "we", "us", or "our"), safeguarding your personal information is our highest priority. This Privacy Policy outlines how we collect, use, disclose, and store your data when you access or use our parcel and logistics services (“Services”).

• Consignee: The individual or entity who receives the shipment and is financially responsible for it.
• Consignor: The individual or firm (usually the sender) who books the shipment with Zeply Parcel.
• Data Subject: Any individual whose personal information is collected or processed.
• Third-Party Vendors: External service providers engaged by Zeply Parcel to facilitate operations or support services.

• Name, address, and contact details (phone number, email)
• Government-issued identification details (if required by law)
• Location data during parcel delivery tracking
• Payment information (processed securely via payment gateways)
• Device and browser information used to access our platform
• Any communication or feedback shared with our support teams

• When you book a parcel or shipment using our services
• When you create an account on the Zeply app or website
• When you contact our support or engage in feedback
• When you interact with our website, app, or tracking tools
• When our delivery personnel interact with you during service fulfillment

• To provide and manage parcel delivery services
• To facilitate communication regarding pickups, delivery, or delays
• To improve our services, route optimization, and user experience
• To comply with legal and regulatory obligations
• To address grievances, prevent fraud, and provide customer support

• Our delivery partners and logistics service providers
• Technology vendors for payments, analytics, and notifications
• Government or regulatory authorities when legally mandated
• Internal brands and services under Wisdom Tree Ventures Pvt. Ltd.

We do not sell your personal data.

• As long as necessary to fulfill the purposes outlined in this policy
• To comply with legal, tax, or accounting requirements
• To resolve disputes or enforce our agreements

Data no longer required is securely deleted or anonymized.

• Encryption of sensitive data
• Secure servers and firewalls
• Limited access control
• Continuous monitoring of our systems

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will delete it promptly.

You may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data processing
• Withdraw consent at any time

To exercise your rights, write to us at: support@zeply.in

We may update this policy periodically. Any updates will be posted on our website/app. Continued use of our services implies your acceptance of the revised policy.

For privacy-related concerns, contact our Data Protection Officer at: support@zeply.in
(Note: This email is for privacy concerns only. For parcel-related issues, please visit our support page at zeply.in/support.)

Zeply Ride is a service offered under the multi-vertical Zeply platform, developed and managed by Wisdom Tree Ventures Private Limited. Zeply is committed to protecting your privacy across all its offerings — whether you're booking a ride, dining at a partner restaurant, or exploring our other services like Zeply Health. This Privacy Policy specifically outlines how we collect, use, store, and protect your personal information when you use Zeply Ride, available through the main Zeply app and platform.

• Personal Identification Information: Name, phone number, gender, email address, and profile photo.
• Location Information: Real-time GPS data to enable ride tracking and matching you with nearby riders or captains.
• Device Information: Device type, model, operating system, and app version.
• Transaction & Payment Information: Mode of payment, amount paid, ride history.
• Usage Data: App activity, ride preferences, communication with captains or support.
• Contacts/SMS/Phone: Used for OTP autofill, emergency contact listing, and faster login. No data is stored or shared from these sources.

• Provide bike ride services effectively.
• Enable GPS-based ride matching and real-time tracking.
• Ensure rider and captain safety.
• Communicate ride updates, support, or promotions.
• Process payments and transaction verification.
• Comply with legal or regulatory obligations.

We use SMS and phone permissions strictly for OTP autofill purposes only, to simplify the login and signup process. These permissions are not misused or stored in any format. This helps improve your app experience and security.

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Authorized captains for ride fulfillment.
• Payment gateways and service providers for transaction processing.
• Government authorities when legally required or for safety concerns.

We retain your information only as long as necessary to fulfill our service commitments and legal requirements. After that, it is securely deleted.

• All rides are GPS-tracked.
• Contact masking is in place to protect privacy during captain-rider communication.
• SOS feature is available in-app for emergencies.
• All captains go through a background verification process before activation.

All rides include insurance coverage of up to ₹2.5 Lakh, which covers:

• Accidental injury or death
• Emergency hospitalization during the ride
• Outpatient treatment (OPD)

The insurance is applicable only during active rides booked through the Zeply Ride app.

As a user, you may:

• Access and update your personal information.
• Request deletion of your account.
• Withdraw consent at any time (which may limit app usage).

For requests, contact: support@zeply.in

Zeply Ride does not knowingly collect data from individuals under the age of 18. If such data is discovered, it will be promptly removed.

We use industry-standard encryption and security practices to safeguard your data from unauthorized access, disclosure, or misuse.

Zeply Ride may update this policy from time to time. All changes will be posted on this page with the updated effective date.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts in New Delhi, India, shall have exclusive jurisdiction in any matter arising from this policy.

Effective Date: [Insert Date]

This Payment & Settlement Policy (“Policy”) governs how Zeply, a brand of Wisdom Tree Ventures Pvt. Ltd. (“Zeply”, “we”, “our”, “us”) processes payments and settlements to Restaurant Partners (“you”, “your”, “Restaurant”). By accepting orders via the Zeply Platform, you agree to the terms outlined below.

• Zeply will charge a commission percentage on the total order value, as mutually agreed during onboarding.
• Additional charges such as payment gateway fees, promotional costs, penalties, and applicable taxes may also be deducted before settlement.

• Payouts will be made to the Restaurant Partner’s registered bank account on a [weekly/bi-weekly basis – insert as per Zeply policy].
• Settlements will be made on a net basis (after deductions).
• A minimum settlement threshold may be applied (e.g., ₹500) – balances below this will carry forward to the next cycle.

At the end of each cycle, Zeply will generate a settlement report detailing:

• Total order value.
• Commission charged.
• Taxes and deductions.
• Refunds or cancellations (if any).
• Net payable amount.

Settlement will be initiated via NEFT/IMPS/UPI to the bank details provided.

• In case of order cancellations or refunds, the corresponding amount will be deducted from the settlement cycle.
• If the refund is processed after settlement, the deducted amount will reflect in the next cycle’s payout.
• In cases of fraudulent or fake orders, Zeply reserves the right to adjust the entire order value.

• All settlements are subject to TDS/GST and other applicable statutory deductions.
• Restaurant Partners are solely responsible for filing their tax returns and complying with all legal obligations.
• Zeply will provide invoices and settlement statements for reference.

• Any dispute regarding settlement must be raised within 7 working days of payout.
• Zeply shall not be liable for delays caused by incorrect bank details, holidays, or payment gateway issues.

This Policy shall be governed by the laws of India. Courts in New Delhi, India shall have exclusive jurisdiction for disputes.

Effective Date: [Insert Date]

This Content & Listing Policy (“Policy”) governs how Zeply, a brand of Wisdom Tree Ventures Pvt. Ltd. (“Zeply”, “we”, “our”, “us”) manages restaurant content on its platform. By listing your restaurant on the Zeply Platform, you (“Restaurant Partner”, “you”, “your”) agree to comply with the terms set forth below.

• Restaurants must ensure that all menu items, prices, and availability listed on the Zeply Platform are accurate and updated.
• Any change in pricing or availability must be promptly communicated to Zeply for updating the listing.
• Misleading or incorrect pricing may result in penalties or suspension.

• Restaurants may upload food images and descriptions for menu items.
• Images must represent the actual food served and not be misleading or copied from third parties without permission.
• Offensive, obscene, or irrelevant images will be removed by Zeply without notice.

• Misleading information about ingredients, quality, or portion size.
• Duplicate listings of the same restaurant under multiple names.
• Any content that is defamatory, abusive, obscene, or unlawful.
• Content that infringes on the intellectual property rights of others.

• Restaurants must notify Zeply in advance of any menu changes, seasonal items, or temporary unavailability.
• Promotional offers may only be listed with prior approval from Zeply.
• Zeply reserves the right to modify, approve, or reject promotions to ensure consistency across the platform.

• Zeply reserves the right to verify, edit, or remove content that violates this Policy or applicable laws.
• Zeply may highlight or promote restaurants based on quality, ratings, and customer experience.
• In case of repeated violations, Zeply may suspend or permanently delist the restaurant from the platform.

• You are solely responsible for the authenticity, accuracy, and legality of all content provided.
• Zeply shall not be liable for any claims, disputes, or legal issues arising out of incorrect or misleading content.

This Policy shall be governed by the laws of India. Courts in New Delhi, India shall have exclusive jurisdiction for disputes.

Effective Date: [Insert Date]

This Privacy Policy (“Policy”) describes how Zeply, a brand of Wisdom Tree Ventures Pvt. Ltd. (“Zeply”, “we”, “our”, “us”) collects, uses, stores, and protects the personal and business information of its Restaurant Partners (“you”, “your”, “Restaurant”) when you use the Zeply Platform. By registering as a Restaurant Partner with Zeply, you consent to the practices described in this Policy.

• Business Details: Restaurant name, FSSAI license, GST number, address, contact information.
• Banking & Payment Details: Account number, IFSC code, UPI ID for settlements.
• KYC & Verification Documents: PAN, Aadhaar, company incorporation certificates, and other compliance documents.
• Operational Data: Menu, pricing, photos, order history, performance metrics.
• Communication Records: Calls, emails, and chats between you and Zeply for support and verification.

• Onboarding, verification, and authentication of Restaurant Partners.
• Processing payments and settlements.
• Displaying restaurant information, menu, and promotions on the Zeply Platform.
• Communicating important updates, promotions, or changes in policies.
• Ensuring compliance with laws, taxation, and regulatory requirements.

• With payment gateways, banks, and financial institutions for settlements.
• With logistics and delivery partners for fulfilling customer orders.
• With government/regulatory authorities if required under law.
• With service providers engaged for verification, audits, or promotional campaigns.
• We do not sell or rent your information to third parties.

• Zeply uses industry-standard encryption and security practices to protect your information.
• Access to sensitive information (e.g., bank details) is restricted to authorized personnel only.
• While we take reasonable precautions, we cannot guarantee complete protection against unauthorized access.

• Zeply will retain your information for as long as your account is active or as required by law.
• Upon termination of your account, certain records may still be retained for compliance and legal obligations.

• Access and review the information you have provided.
• Request corrections or updates to your data.
• Request deletion of your data (subject to legal and compliance requirements).

• Zeply reserves the right to update or modify this Policy at any time.
• Continued use of the Zeply Platform after changes will constitute your acceptance of the revised Policy.

This Policy shall be governed by the laws of India. Courts in New Delhi, India shall have exclusive jurisdiction for disputes.

Effective Date: [Insert Date]

This Service Standards & Penalties Policy (“Policy”) outlines the performance expectations and associated penalties for Restaurant Partners (“you”, “your”, “Restaurant”) registered on Zeply, a brand of Wisdom Tree Ventures Pvt. Ltd. (“Zeply”, “we”, “our”, “us”). By partnering with Zeply, you agree to maintain the required standards of service and accept the consequences of non-compliance.

• Food Quality & Hygiene
• Compliance with FSSAI and local health guidelines.
• Proper packaging to ensure freshness, spill-free delivery, and safe handling.
• Order Acceptance & Timeliness
• Orders must be accepted within 90 seconds of receipt.
• Preparation and dispatch must adhere to the committed timeline.
• Repeated delays may lead to penalties or suspension.
• Menu Accuracy & Availability
• Listed menu items must be accurately priced and available.
• Out-of-stock items must be updated immediately.
• Customer Experience
• Maintain courteous communication if contacted.
• Avoid practices leading to customer dissatisfaction (e.g., missing items, incorrect orders).

• Late Order Acceptance: Repeated delays may result in monetary penalties.
• Order Cancellations by Restaurant: May attract penalties or deduction of order value.
• Wrong/Missing Items: Compensation to customers will be deducted from the settlement.
• Poor Hygiene or Quality Complaints: Immediate suspension until resolution.
• Fake or Fraudulent Orders: Permanent delisting and legal action.

• Food safety violations are reported by customers or authorities.
• The restaurant repeatedly cancels orders or manipulates pricing.
• Fraudulent activities, fake listings, or misuse of the Zeply Platform are detected.
• There is a breach of law, regulations, or Zeply policies.

• A Restaurant Partner may raise a dispute against penalties within 7 working days of deduction.
• Zeply will review the case and communicate the resolution in writing.
• Zeply’s decision will be final and binding.

This Policy shall be governed by the laws of India. Courts in New Delhi, India shall have exclusive jurisdiction for disputes.

At Zeply, we believe in making life easier and more convenient by offering a comprehensive platform that connects you to all the essentials you need, anytime, anywhere. Whether you're looking to satisfy your cravings with fast food delivery, enjoy a fine dining experience, book your next vacation stay, grab tickets to an exciting event, or have your groceries delivered to your door, Zeply is your one-stop solution for all your lifestyle needs.

Craving your favorite meal or exploring new tastes? Zeply's food delivery service brings you a wide range of cuisines from the best local restaurants straight to your doorstep. Whether it’s a quick snack, a hearty meal, or a special treat for the family, our platform offers a variety of dining options for every occasion. With our reliable delivery service, you can enjoy delicious food at home, work, or wherever you are, without the wait.

When you're in the mood to dine out, Zeply helps you explore the finest eateries around. From cozy cafés to upscale restaurants, we provide curated recommendations that fit your taste, location, and occasion. Whether you're celebrating a special event, meeting friends, or just enjoying a quiet meal, our easy-to-use platform lets you find and reserve tables at top restaurants effortlessly.

Zeply takes the stress out of planning your trips by offering a smooth hotel booking experience. Choose from a wide range of accommodations, from budget-friendly stays to luxurious resorts, all available with detailed information and customer reviews to help you make the best decision. Whether you're planning a business trip, a family vacation, or a last-minute weekend getaway, our hotel options ensure you find the perfect stay every time.

Stay ahead of the crowd and book your tickets for concerts, sports events, theater shows, festivals, and more, with just a few taps. Zeply’s event ticketing service makes it easy to access tickets for your favorite events and experiences. From exclusive concerts to blockbuster movie releases, we make sure you don’t miss out on the excitement happening around you. Book your tickets in advance or last minute – Zeply is your go-to platform for entertainment!

Say goodbye to long grocery store lines and hello to hassle-free grocery shopping. With Zeply’s grocery delivery service, you can shop for fresh produce, daily essentials, and household items from the comfort of your home. Our reliable delivery service ensures that your groceries arrive fresh, on time, and exactly as you ordered, so you can focus on what matters most.

At Zeply Parcel, we’re not just delivering packages — we’re delivering trust, speed, and simplicity across India’s doorstep economy.

Born from the vision of building a smarter, faster, and more human logistics experience, Zeply Parcel is a new-age hyperlocal and intercity parcel delivery solution, seamlessly integrated into the Zeply super-app. Whether it's sending essentials across town or shipping gifts across states, we make delivery feel effortless — because that’s how it should be.

Since launch, we’ve been on a mission to simplify logistics for everyone — individuals, local businesses, D2C brands, and growing enterprises. Our expanding delivery network, powered by intelligent routing, real-time tracking, and an agile fleet of riders and partners, ensures parcels move faster and smarter — no matter where you are.

We’re building a logistics engine that:

• Connects people and products, faster than ever
• Enables businesses to scale with zero delivery stress
• Creates earning opportunities for thousands of delivery partners every day

With tech at the core and service in our soul, Zeply Parcel is here to change how India ships — one parcel at a time.

Because when delivery works better, life does too.

India’s Trusted Bike Taxi Service

Not just a ride — your fastest daily solution.

Zeply Ride is India’s newest and most efficient bike taxi service, designed to beat city traffic, save time, and keep your commute cost-effective. Whether you're headed to work, college, or a quick errand, Zeply Ride makes travel faster, smarter, and stress-free — all on two wheels.

A brand by Wisdom Tree Ventures Private Limited, Zeply Ride is built for today’s on-the-go generation that values speed, safety, and simplicity in every ride.

• Beat the Traffic: Our bikes slip through congested roads with ease
• Budget-Friendly: No surge pricing — pay less, travel more
• Safety First: Verified riders, in-app safety features & support
• Quick & Convenient: Just book, hop on, and go!

A Smart Move by Zeply
Zeply Ride is part of the larger Zeply ecosystem — which includes Zeply Parcel, Zeply Dine-In, and more — each designed to improve urban living. With Zeply Ride, we aim to make daily travel easier, faster, and more reliable for everyone.

Your City. Your Ride.
Starting with bikes and a bold vision, we’re building a trusted network of riders and customers across India. One ride at a time, Zeply Ride is becoming India’s go-to choice for intra-city travel.

Zeply Ride – Ride Smart. Live Free.

Choose Zeply Ride — because traffic shouldn’t decide your day.

At Zeply Ride, safety isn’t just a feature — it’s a foundation. Whether you're a rider or a captain, we’ve built a secure, transparent, and reliable system so that every trip feels worry-free.

• Live Trip Tracking: All rides are tracked in real-time. You can share your live location with friends or family for added security.
• Number Masking: Your phone number stays private. Calls between riders and captains happen through the Zeply app using number masking.
• SOS Assistance: An in-app SOS button connects you instantly to our emergency support team, available 24x7. We respond fast and coordinate with local authorities if required.
• Captain & Vehicle Details: Before your ride starts, you can see your captain’s name, photo, vehicle number, and ratings — so you know exactly who you’re riding with.

Every Zeply captain goes through a strict 4-step verification process, including ID checks, vehicle inspection, background verification, and safety training. Only trusted and trained individuals are allowed on our platform.

We actively monitor ride behavior and performance through trip data and feedback. Captains with poor ratings or reports are reviewed and removed if needed. Quality and safety are non-negotiable.

Each ride on Zeply is backed by insurance coverage of up to ₹2.5 lakh. It includes accidental injury, medical expenses, and hospitalization — for both rider and captain.

Our support team is available round the clock. Whether you have a query or need help during a ride, we're just a tap away. We resolve most issues within minutes.

Both riders and captains can rate each other after every trip. Low ratings are flagged for review, and repeat complaints lead to strict action, including suspension.

Zeply: Ride Smart. Ride Safe.

From short daily commutes to last-minute plans — Zeply Ride ensures you reach safely, comfortably, and affordably, every single time.

• Convenience at Your Fingertips: Access food, travel, and lifestyle services all in one place, 24/7.
• Unmatched Speed and Reliability: We understand the importance of fast and reliable service, which is why we prioritize quick deliveries and bookings to ensure you're never left waiting.
• Variety for Every Taste and Need: Whether you're ordering food, planning a trip, attending an event, or buying groceries, Zeply offers a vast selection to cater to your needs.
• Round-the-Clock Service: Zeply is always available to assist you—whether it’s the middle of the day or late at night, we’re here to make life easier.
• Easy and Secure Transactions: With a user-friendly interface and secure payment options, booking services on Zeply is simple, fast, and hassle-free.

Experience the future of convenience and lifestyle management with Zeply. Whether you're ordering your favorite meal, booking a spontaneous getaway, or preparing for an upcoming event, we ensure you get the best service with a few taps. Life should be easy, and with Zeply, it is.

Eat, Stay, Shop, and Explore – All in One Place.