These Terms and Conditions ("Terms") govern your use of Zeply’s website, mobile application, and all associated services, including food delivery, dine-in reservations, hotel bookings, event ticketing, grocery delivery, and the Zeply Club Subscription (collectively referred to as the "Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our Services.

By using Zeply’s Services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that apply to specific Services. Zeply reserves the right to modify or update these Terms at any time, and any changes will be posted on this page. It is your responsibility to review these Terms periodically to stay informed of any changes.

You must be at least 18 years old to use Zeply’s Services. By using our platform, you confirm that you are of legal age to enter into a binding agreement and are fully capable of understanding and complying with these Terms.

To access certain features of Zeply, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and keep your account details up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Zeply provides a range of services, including but not limited to:

• Food Delivery: Order meals from participating restaurants for delivery to your location.
• Dine-In Reservations: Book reservations at participating restaurants for in-person dining.
• Hotel Booking: Search and book accommodations from a variety of hotel partners.
• Event Ticketing: Purchase tickets for concerts, events, movies, and more.
• Grocery Delivery: Order groceries for delivery from local stores.
• Zeply Club Subscription: A subscription service offering exclusive benefits for members, including discounts on food delivery, dine-in reservations, hotel bookings, and more.

These services may be subject to availability and third-party partner terms, and Zeply makes no guarantees regarding the availability, quality, or timeliness of the services provided.

The Zeply Club Subscription is a premium service offering exclusive benefits and discounts across Zeply’s platform. Full details regarding the Zeply Club benefits, pricing, and terms of subscription can be found on the [*Zeply Club Page]. By subscribing to Zeply Club, you agree to the terms and conditions set forth on that page.

• Subscription Modifications: Zeply reserves the right to modify the terms, benefits, pricing, or availability of the Zeply Club subscription at any time without prior notice. Any changes will be reflected on the Zeply Club page, and it is your responsibility to review the page periodically to stay informed of any updates.
• Billing and Renewal: By subscribing to Zeply Club, you authorize Zeply to charge your chosen payment method for the subscription fees on a recurring basis. The subscription may automatically renew unless canceled by you. Specific billing details and cancellation policies are available on the Zeply Club page.

You agree to use Zeply’s Services in a lawful manner and comply with all applicable laws and regulations. You are prohibited from using the platform for any unlawful or fraudulent purposes, including but not limited to:

• Misrepresenting your identity or using fraudulent payment methods.
• Engaging in activities that disrupt the Services, including spamming, hacking, or using the platform for illegal activities.

By using Zeply’s Services, you agree to pay the applicable fees for orders, reservations, or bookings made through the platform. Payment for Services is processed through our third-party payment processor. Zeply is not responsible for any issues related to third-party payment services.

• Food Delivery & Dine-In: Prices for food and dine-in services are set by the restaurant partners and may vary.
• Hotel Booking: Hotel prices are subject to availability and may fluctuate based on demand.
• Event Ticketing: Ticket prices are determined by event organizers and may include additional service fees.
• Grocery Delivery: Prices for grocery items are set by local stores, and delivery charges may apply.

All charges are due at the time of booking or order placement, and you agree to pay in full using the available payment methods.

• Food Delivery & Dine-In: Orders for food delivery and dine-in reservations can be canceled or modified per the respective restaurant’s cancellation policy.
• Hotel Booking: Hotel bookings are subject to the cancellation policies set by the hotel. Refunds, if applicable, will be processed based on the hotel’s policy.
• Event Ticketing: Ticket sales are final, and no refunds will be issued unless otherwise stated by the event organizer.
• Grocery Delivery: Grocery orders can be canceled before dispatch. Once dispatched, cancellations will not be accepted.

Zeply may link to third-party websites, services, or content, including restaurants, hotels, event organizers, and grocery stores. These third parties have their own terms and conditions, and you are encouraged to review them. Zeply is not responsible for the content, privacy practices, or services of third-party providers.

Zeply values your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

All content, logos, trademarks, and intellectual property on the Zeply platform are owned by Zeply or our partners. You may not use, copy, or distribute any of this content without explicit permission from Zeply.

Zeply is not liable for any damages, losses, or expenses arising from your use or inability to use the platform, including but not limited to:

• Errors, delays, or interruptions in the delivery of Services.
• Any issues related to third-party services or partners.
• Losses resulting from fraudulent activity or misrepresentation.

To the maximum extent permitted by law, Zeply’s liability is limited to the total amount you paid for the Services in question during the 30-day period preceding the event that caused the liability.

You agree to indemnify, defend, and hold Zeply harmless from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of the Services, violation of these Terms, or infringement of any rights of third parties.

Zeply reserves the right to suspend or terminate your account and access to the Services at any time for any reason, including but not limited to violation of these Terms or engagement in fraudulent activity. Upon termination, your right to use the Services will immediately cease.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the Courts of New Delhi, India.

If you have any questions about these Terms and Conditions, please contact us at:

Zeply Customer Support

Email: support@zeply.in

At Zeply, we prioritize the security and privacy of our users' data. To ensure a seamless and secure payment experience, we integrate third-party payment gateways, including Juspay, to process transactions. This policy outlines the terms and conditions governing the use of third-party payment gateways in our app.

• All financial transactions initiated within our platform are securely processed through Juspay, a trusted third-party payment gateway.
• Juspay is compliant with industry standards and regulations, including PCI-DSS, to ensure the safety of payment data.

• By initiating a payment through our platform, users consent to their payment information being securely transmitted to and processed by Juspay.
• Users are advised to review Juspay's Privacy Policy to understand how their data is handled.

• We do not store sensitive payment information (e.g., credit/debit card numbers, CVV, etc.) on our servers.
• Payment-related information is securely transmitted to Juspay for processing. Juspay is solely responsible for safeguarding this information.

• Juspay employs encryption and other security protocols to protect users' payment data during transactions.
• We continuously monitor our integration with Juspay to ensure compliance with security standards and best practices.

• For any disputes or issues related to payment transactions, users should contact our customer support team at support@zeply.in.
• We will work with Juspay to resolve the matter in a timely and fair manner.

• This policy may be updated periodically to reflect changes in our practices, the integration with Juspay, or legal and regulatory requirements.
• Users will be notified of significant updates via our platform or email.

The Company provides a wallet facility as one of the payment options to its Users (“Zeply Wallet”), which can be used for transactions on the Platform. By using the Zeply Wallet, you agree that its usage is subject to geographical and other restrictions that may be applied from time to time. Additionally, the use of the Zeply Wallet shall be governed by specific terms and conditions.

If you have any questions about these Payment Gateway Policy, please contact us at:

Zeply Customer Support

Email: support@zeply.in

At Zeply, we strive to provide excellent service and ensure that your experience with us is seamless. However, we understand that situations may arise where cancellations or refunds are necessary. Please read our Cancellation and Refund Policy carefully to understand the procedures and conditions under which you may cancel orders and request refunds.

• Food Delivery:
  • You can cancel your food delivery order within 15 minutes of placing the order (subject to the restaurant's policy) to receive a full refund.
  • After the 15-minute window, cancellations will not be accepted, as the order may have already been processed or dispatched.
  • If the restaurant fails to deliver the food as per the expected quality or if there are significant delays (more than 90 minutes after the expected delivery time), you are entitled to request a refund or replacement.
  • Refund requests for food delivery are processed upon review of the case, and we reserve the right to decline any refund requests that do not meet the eligibility criteria.
• Dine-In Reservations:
  • You may cancel or modify your dine-in reservation up to 2 hours before the scheduled reservation time without incurring any charges.
  • Cancellations made less than 2 hours before the reservation time may incur a cancellation fee (as per the restaurant's cancellation policy).
  • In case of no-show, you may be charged a no-show fee, depending on the restaurant's terms.

• Cancellation Policy:
  • Hotel bookings can be canceled up to 24 hours before the check-in date for a full refund, subject to the specific hotel’s cancellation policy.
  • Cancellations made within 24 hours of check-in may incur a cancellation fee, which will be deducted from the refund. The exact fee depends on the hotel’s individual cancellation policy.
  • Refunds will be processed as per the hotel’s policy, and Zeply is not responsible for the hotel’s cancellation and refund terms.

• Refunds for Event Tickets:
  • All ticket sales are final. However, if an event is canceled or rescheduled by the event organizers, you may be entitled to a refund, subject to the event organizer's refund policy.
  • If you are unable to attend an event due to unforeseen circumstances, Zeply is unable to offer refunds, as tickets are typically non-refundable.
  • Refunds for canceled or rescheduled events will be processed within 7-10 business days, depending on the organizer’s process.

• Cancellation Policy:
  • You can cancel your grocery order before the dispatch of the order without any charge. Once the order is dispatched, cancellations will not be accepted.
  • In case of issues with the product quality or delivery, please reach out to us within 48 hours of delivery for a possible refund or replacement.
  • Refunds for grocery items will be processed only if the products are damaged, missing, or incorrect.

• Cancellation and Refund for Zeply Club Subscription:
  • Zeply Club subscriptions are billed on a recurring basis (monthly/annually) based on your chosen plan.
  • You can cancel your subscription at any time. However, no refund will be provided for the current billing cycle. Once you cancel, your subscription will remain active until the end of the current billing period.
  • If you are dissatisfied with your subscription, you can contact customer support to review the issue.
  • To cancel your subscription, please visit the Zeply Clube page and follow the cancellation instructions, or contact customer support.

• How to Request a Refund:
  • To request a refund for any of the services mentioned above, please contact Zeply Customer Support at support@zeply.in or via the in-app support feature. Provide the following information:
    • Order number or booking reference
    • Reason for the cancellation or refund request
    • Any relevant supporting documentation (e.g., proof of delivery issue, event cancellation notice, etc.)
  • Refund requests will be processed within 5-7 business days after submission. Once approved, the refund will be credited to your original payment method.

• Non-Refundable Fees:
  • Some fees, such as delivery charges, restaurant no-show charges, event service fees, and third-party partner fees, may not be refundable.
• Zeply’s Right to Modify:
  • Zeply reserves the right to modify, suspend, or terminate any order, booking, or subscription at its discretion. In cases of system errors or fraud, Zeply may cancel or modify your order or booking, and refunds will be processed as deemed appropriate.
• Force Majeure:
  • Zeply will not be held liable for any cancellation or refund issues caused by events outside of our control, including natural disasters, pandemics, or other unforeseen circumstances that disrupt our services.

For any cancellation or refund-related inquiries, please contact Zeply Customer Support:

• Email: support@zeply.in