ZEPLY TERMS AND CONDITIONS
Last Updated: December 2024

These Terms and Conditions ("Terms") govern your use of Zeply’s website, mobile application, and all associated services, including food delivery, dine-in reservations, hotel bookings, event ticketing, grocery delivery, and the Zeply Club Subscription (collectively referred to as the "Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By using Zeply’s Services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that apply to specific Services. Zeply reserves the right to modify or update these Terms at any time, and any changes will be posted on this page. It is your responsibility to review these Terms periodically to stay informed of any changes.

2. Eligibility

You must be at least 18 years old to use Zeply’s Services. By using our platform, you confirm that you are of legal age to enter into a binding agreement and are fully capable of understanding and complying with these Terms.

3. Account Registration

To access certain features of Zeply, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and keep your account details up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Services Offered

Zeply provides a range of services, including but not limited to:

These services may be subject to availability and third-party partner terms, and Zeply makes no guarantees regarding the availability, quality, or timeliness of the services provided.

5. Zeply Club Subscription

The Zeply Club Subscription is a premium service offering exclusive benefits and discounts across Zeply’s platform. Full details regarding the Zeply Club benefits, pricing, and terms of subscription can be found on the [*Zeply Club Page]. By subscribing to Zeply Club, you agree to the terms and conditions set forth on that page.

6. User Responsibilities

You agree to use Zeply’s Services in a lawful manner and comply with all applicable laws and regulations. You are prohibited from using the platform for any unlawful or fraudulent purposes, including but not limited to:

7. Payment and Pricing

By using Zeply’s Services, you agree to pay the applicable fees for orders, reservations, or bookings made through the platform. Payment for Services is processed through our third-party payment processor. Zeply is not responsible for any issues related to third-party payment services.

All charges are due at the time of booking or order placement, and you agree to pay in full using the available payment methods.

8. Cancellations and Refunds
9. Third-Party Links and Services

Zeply may link to third-party websites, services, or content, including restaurants, hotels, event organizers, and grocery stores. These third parties have their own terms and conditions, and you are encouraged to review them. Zeply is not responsible for the content, privacy practices, or services of third-party providers.

10. Privacy and Data Collection

Zeply values your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

11. Intellectual Property

All content, logos, trademarks, and intellectual property on the Zeply platform are owned by Zeply or our partners. You may not use, copy, or distribute any of this content without explicit permission from Zeply.

12. Limitation of Liability

Zeply is not liable for any damages, losses, or expenses arising from your use or inability to use the platform, including but not limited to:

To the maximum extent permitted by law, Zeply’s liability is limited to the total amount you paid for the Services in question during the 30-day period preceding the event that caused the liability.

13. Indemnification

You agree to indemnify, defend, and hold Zeply harmless from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of the Services, violation of these Terms, or infringement of any rights of third parties.

14. Termination

Zeply reserves the right to suspend or terminate your account and access to the Services at any time for any reason, including but not limited to violation of these Terms or engagement in fraudulent activity. Upon termination, your right to use the Services will immediately cease.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the Courts of New Delhi, India.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Zeply Customer Support

Email: support@zeply.in

Third-Party Payment Gateway Policy

At Zeply, we prioritize the security and privacy of our users' data. To ensure a seamless and secure payment experience, we integrate third-party payment gateways, including Juspay, to process transactions. This policy outlines the terms and conditions governing the use of third-party payment gateways in our app.

1. Payment Gateway Usage
2. User Consent
3. Data Collection and Usage
4. Security Measures
5. Transaction Disputes
6. Changes to the Policy
Zeply Wallet:

The Company provides a wallet facility as one of the payment options to its Users (“Zeply Wallet”), which can be used for transactions on the Platform. By using the Zeply Wallet, you agree that its usage is subject to geographical and other restrictions that may be applied from time to time. Additionally, the use of the Zeply Wallet shall be governed by specific terms and conditions.

Contact Us

If you have any questions about these Payment Gateway Policy, please contact us at:

Zeply Customer Support

Email: support@zeply.in

Zeply Cancellation and Refund Policy
Last Updated: December 2024

At Zeply, we strive to provide excellent service and ensure that your experience with us is seamless. However, we understand that situations may arise where cancellations or refunds are necessary. Please read our Cancellation and Refund Policy carefully to understand the procedures and conditions under which you may cancel orders and request refunds.

1. Food Delivery and Dine-In Reservations
2. Hotel Bookings
3. Event Ticketing
4. Grocery Delivery
5. Zeply Club Subscription
6. Refund Process
7. General Terms
8. Contact Us

For any cancellation or refund-related inquiries, please contact Zeply Customer Support:

Zeply Delivery Partner Terms
Join Zeply Today and Unlock Flexible Income!

As a Zeply Delivery Partner, you have the opportunity to earn up to ₹50,000 a month, all while enjoying the freedom to choose your hours and deliver to customers across multiple cities in India. It’s easy to get started, and the rewards are endless!

Getting Started is Simple:

Why Choose Zeply?

Earn Up to ₹50,000/Month: Get paid for each delivery, plus extra earnings during peak hours, bonuses, and more!

Flexible Shifts: Work full-time, part-time, or just a few hours a day—choose the schedule that suits you.

Referral Rewards:Earn up to ₹10,000 for every successful referral you bring on board.

Weekly Payouts:Withdraw your earnings directly to your account every week—fast and easy!

Exclusive Benefits for Zeply Partners:

Local Delivery Areas:Deliver within your preferred area for more convenience and efficiency.

Insurance Coverage:Enjoy life and health insurance, plus free online consultations for you and your family.

24/7 Support:Access our rider support team anytime for any assistance during your deliveries.

EV Bike Rentals:Don’t own a bike? Rent an affordable EV bike through the Zeply app and start delivering without delay.

Ready to Get Started?

Download the Zeply Partner app now and begin your journey to earning up to ₹50,000 a month with the flexibility to work on your terms!

App Permissions

The Zeply Delivery Partner App requires the following permissions to function properly:

  1. Location:
    • Approximate location (network-based)
    • Precise location (GPS and network-based)
  2. Phone:
    • Read phone status and identity
  3. Photos / Media / Files:
    • Read and modify contents of your USB storage
  4. Camera:
    • Take pictures and videos
  5. Wi-Fi Connection:
    • View Wi-Fi connections
    • Wi-Fi connection information
  6. Device Information:
    • Device ID & call information
    • Read phone status and identity
  7. Other Permissions:
    • Download files without notification
    • Update component usage statistics
    • Receive data from the internet
    • View network connections
    • Pair with Bluetooth devices
    • Full network access
    • Draw over other apps
    • Control vibration
    • Prevent device from sleeping
    • Read Google service configuration
Zeply Parcel Terms & Conditions of Use
Introduction

These Terms & Conditions of Use ("Terms") govern your use of the Zeply Parcel platform, which includes the website (www.zeply.in), the Zeply mobile application, and all associated services and platforms related to parcel delivery (collectively, the “Applications”). Zeply Parcel is a brand owned and operated by Wisdom Tree Ventures Private Limited (“Wisdom Tree”, “we”, “us”, or “our”), the parent company behind the Zeply ecosystem, including Zeply Dine-In, Zeply Ride, and other verticals.

Acceptance of Terms

By accessing or using the Applications, you agree to be bound by these Terms, which may be updated or modified at any time. Continued use of the Applications after such updates constitutes your acceptance of the revised Terms. Subject to your compliance, Wisdom Tree grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Applications.

Eligibility

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to access or use the Applications.

Ownership of Rights

All intellectual property rights in the content, design, software, logos, and underlying systems of the Applications are owned by or licensed to Wisdom Tree Ventures Private Limited. No material from the Applications may be copied, reproduced, republished, uploaded, posted, or distributed without prior written consent from us.

Access and Use

You agree not to:

Indemnity and Release

You agree to indemnify, defend, and hold harmless Wisdom Tree Ventures Private Limited and its directors, officers, employees, and affiliates from any claim or liability arising out of your breach of these Terms or violation of any applicable laws or third-party rights.

Disclaimer

The Applications and their contents are provided on an “as is” basis. We make no warranties or representations, express or implied, regarding the accuracy, completeness, or availability of the services. Wisdom Tree disclaims any and all implied warranties, including those of merchantability and fitness for a particular purpose.

We are not liable for any damages arising from the use of, or inability to use, the Applications or services, including any direct, indirect, incidental, or consequential damages.

We are not liable for any damages arising from the use of, or inability to use, the Zeply Captain Application or services, including but not limited to direct, indirect, incidental, or consequential damages. In any case, the maximum liability of Zeply shall be limited up-to ₹1000. This amount is the maximum you may claim for any loss, damage, or inconvenience caused due to your use of our platform or services, to the fullest extent permitted by applicable law.

Communication

By using our services, you consent to receive communications from us electronically. These may include transactional updates, promotional messages, and legal notices. You may manage your communication preferences from within the app or by contacting support.

User Content and Feedback

All feedback, suggestions, reviews, and user-generated content submitted through the Applications shall become the property of Wisdom Tree Ventures Private Limited. You grant us an irrevocable, royalty-free, worldwide license to use such content in any form without obligation or compensation.

You agree that your content will not infringe on the rights of others or contain unlawful, threatening, or obscene material. You remain responsible for any content you provide and agree to indemnify us against any resulting claims.

Limitation of Liability

In no event shall Wisdom Tree Ventures Private Limited or its affiliates be liable for any direct, indirect, incidental, or consequential losses, including but not limited to lost profits, loss of data, or service interruptions, even if advised of the possibility of such damages.

Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information in connection with Zeply and its sub-services like Zeply Parcel.

Termination

We reserve the right to terminate or suspend your access to the Applications at our sole discretion, with or without notice, for any reason, including breach of these Terms or misuse of the service.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Violation of Terms

Violation of these Terms may result in immediate suspension or termination of your access to the Applications and any associated services. Wisdom Tree Ventures Private Limited also reserves the right to pursue legal remedies where applicable.

Zeply Ride Terms and Conditions

(A brand of Wisdom Tree Ventures Private Limited)
Effective Date: 21-07-2025

These Terms and Conditions ("Terms") govern your access and use of Zeply Ride, a service offered through the Zeply platform, owned and operated by Wisdom Tree Ventures Private Limited ("Company", "we", "us", or "our"). By using the Zeply Ride app or any related service offered through the Zeply platform (including Zeply Dine-In, Zeply Health, etc.), you ("User", "you", or "your") agree to these Terms.

I. Eligibility

You must be at least 18 years old and capable of entering into legally binding agreements under Indian law. By accessing the platform, you represent and warrant that you meet these requirements.

II. User Account
III. Services

Zeply Ride is a two-wheeler transportation service connecting customers with verified delivery partners or riders for commuting and delivery purposes. The Company only provides a platform to facilitate this service and is not liable for the behavior, actions, or conduct of any rider/driver or customer.

IV. Payment
V. Cancellation & Refunds
VI. User Conduct
VII. Insurance & Safety
VIII. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for:

IX. Intellectual Property

All content, trademarks, and data on the Zeply platform including the app, website, and other materials are the property of Wisdom Tree Ventures and protected under applicable laws.

X. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

XI. Termination

Zeply reserves the right to terminate or suspend your access to the platform without notice if:

XII. Force Majeure

The Company shall not be held liable for failure to provide services due to causes beyond its reasonable control, including but not limited to natural disasters, riots, strikes, governmental actions, pandemics, or disruptions in telecom networks.

XIII. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi.

XIV. Severability

If any provision of these Terms is deemed invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

XV. Modification of Terms

Zeply may revise these Terms at any time. Updated Terms will be posted on the platform. Continued usage after changes implies your acceptance of the revised Terms.

XVI. Notices

Any notices to users may be delivered via:

XVII. Customer Support & Grievance Redressal

We are committed to resolving customer concerns promptly.

Issues must be reported within 24 hours of the ride. Criminal complaints must be filed within 72 hours of the incident.

Zeply Ride – Captain Terms & Conditions
Effective Date: 21-07-2025

By signing up as a Captain (rider/delivery partner) on the Zeply Ride platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before accepting.

1. Definitions
2. Registration & Eligibility
3. Service Terms
4. Fees & Payouts
5. Device & Data Usage
6. Safety & Vehicle Maintenance
7. Independent Contractor

You operate as an independent contractor. There is no employment, partnership, or agency relationship between you and Zeply. You are free to choose your working hours, but must accept and complete rides/orders as per platform standards.

8. Account Termination or Suspension

Zeply may temporarily or permanently suspend your access to the platform for:

You may also choose to deactivate your Captain account by providing notice via the app or customer support.

9. Insurance & Liability
10. Customer Experience & Ratings

Captains are rated by users after each service. Consistently low ratings or misconduct may lead to disciplinary action, including removal from the platform.

11. Confidentiality & Data Privacy
12. Modification of Terms

Zeply may revise these Terms from time to time. Continued use of the platform indicates your acceptance of the modified terms. The latest version will always be available within the Captain app or on the official website.

13. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any dispute arising shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh.

14. Grievance Redressal

For concerns or queries, contact:

Declaration

By registering as a Captain on the Zeply platform, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.

Zeply – Restaurant Partner Terms & Conditions

Effective Date: 26-08-2025

These Terms & Conditions (“Terms”) govern the relationship between “Zeply” a brand of Wisdom Tree Ventures Pvt Ltd (“Zeply”, “we”, “our”, “us”) and the Restaurant Partner (“you”, “your”, “Restaurant”) who lists food and beverage items on the Zeply platform (mobile application/website). By registering as a Restaurant Partner on Zeply, you agree to be bound by these Terms.

1. Definitions
2. Eligibility & Registration
3. Partner Obligations
4. Zeply’s Rights
5. Fees & Commission
6. Liability & Indemnity
7. Termination & Suspension
8. Governing Law & Dispute Resolution
Zeply Logo

Zeply is a food delivery platform that brings meals to your doorstep with fast service, convenient hotel booking, and unique ways to earn on every order.


By continuing past this page, you agree to our Terms of Service, Cookie Policy, Privacy Policy, and Content Policies. All trademarks are properties of their respective owners. 2024 © Zeply Powered by Wisdom Tree Ventures Pvt. Ltd. All rights reserved.