For all delivery-related queries, concerns, or complaints, please use only the official support channels available on our website. Do not trust any contact numbers or third-party links found elsewhere on the internet.

We have observed attempts by fraudulent individuals or groups impersonating Zeply Parcel or its representatives to contact customers through unofficial means. These communications often involve false promises, suspicious links, or requests for sensitive information and money transfers.

These fraudsters may claim to be from Zeply Parcel, Zeply , or Wisdom Tree Ventures Pvt. Ltd., and may present fake IDs or use spoofed numbers/emails to appear legitimate.

• Zeply Parcel or its official team will never ask you for extra payments for delivery, OTPs, or personal banking details over phone, WhatsApp, or unofficial web links.
• Please verify all requests before responding. Use only our official website or mobile app to interact with us.
• If you suspect fraud, report it to the nearest cybercrime cell or police station immediately.

Zeply Parcel and Wisdom Tree Ventures Pvt. Ltd. are not responsible for losses arising from actions taken based on communications from unauthorized sources. However, we may support law enforcement proceedings against such fraudulent parties wherever possible.

Zeply Parcel’s Seller App on the ONDC Network follows a non-discriminatory policy and treats all logistics buyer apps equally, with no preferential treatment offered.